Unit 12 - P4 & M3

Unit 12 

Responsible Tourism 

P4 & M3

Introduction: I will be planning a holiday incorporating principles of responsible tourism to meet a specific client brief and I will then be justifying the extent to which the planned holiday meets specific principles of responsible tourism. 

Introduction:

David and Julia Bevan are both teachers at a secondary school, they do not have any children, they can only go away during school holidays and they want a summer holiday that takes up to five weeks, from the third week in July to the end of August. Their budget is around £4500 and does not include spending money. At home they take part in many community activities and pride themselves on their environmentally conscious life style. This means they are keen on recycling, they tend to cycle rather than drive and they buy their household products and clothes from companies with reputations for ethical trading. They want a holiday but at the same time to take part in a conservation or community project, they are happy to fly but will want to take part in a carbon offset scheme. They are very concerned that their trip follows the principles of responsible tourism and you will have to explain how their holiday does so. They want to travel to a developing country rather than a western Europe but as it will be mid-summer they don't want temperatures too hot that is not above 40 degrees centigrade. 

1. Flight to Nairobi, Kenya from London Heathrow

• Measles, Mumps and Rubella (MMR)

• Dipthena, Tetanus and Polio

• Hepatitis A

 I have decided for the Bevan’s to go to Kenya because it is still a developing country in Africa and is a good place to go for responsible tourism and does not get too hot in summer. 

The flight from Heathrow leaves at 10:15am on the 27th of July and arrive at 20:55pm. Flight number is: BA0065
The flight from Nairobi leaves at 11:0pm and lands at 05:506am on the 1st of September but leaves on the 31st of August. The flight number is BA0064. The Bevan’s will be flying in economy class. 

British Airway carbon offset scheme is when the customers can join British Airways in acting on climate change by donating towards community renewable energy projects in the United Kingdom. The donations help to save carbon emissions and make a very real difference to communities across the UK. Also they have a climate action plan which entails: developing of new low-carbon fuels, ways of saving emissions, environment projects which are supported by the donations via customers and having support and a voice for appropriate government regulations.

2) Accommodation 

To stay from the 10/07 to the 31/08 at a home stay in Nairobi and it costs £1042.77. The couple will be staying in the blue room which has:two single beds, ensuite, one wardrobe and a dresser. Including in the prices a light breakfast is included however you can pay extra for half board which will also include dinner. However Wambui gives you access to her kitchen but clean up afterwards. The rules are to look after the place, no smoking and check before inviting someone round. In the house there are indoor pets, a garden, laundry facilities and a barbecue stand. The house is an hour drive from the airport. 

For an extra fee of £25, Wambui will come and pick the couple up from the airport.

4) Attractions and activities  

Kenya Voluntary and Community Development Project  

This opportunity is to help in community development projects. The aim is to support cross cultural exchanges with the help of volunteers. This development project only costs £100 per couple and they will learn important life skills and gain a sense of achievements which is helping developing countries in building important facilities such as schools and hospitals. This activity lasts for four weeks.

Aberdare National Park 

The Animals the couple could see in the national park are rhinos, leopards, baboons, monkeys. There are also over 250 species of birds inhabited in the national park. For the couple to go it will cost 76 pence as it is converted from Kenyan shillings which for both of the adults is $100.The national park is one from 6:30 in the morning till six thirty in the evening. The couple could spend the last week of their trip at this national park as there are plenty of activities to such as spending two days visiting an animal sanctuary that looks after the white and black rhinos. 

Important  information 

To enter the country you need a valid visa which you can do before leaving or whilst at the Nairobi airport and 6 months validation on a  passport is also needed

The currency is Kenyan Shillings (KES) and the time difference is GMT+3

The average temperatures for July and August are 17ºC and there is on around seven hours of sunshine daily. There on record, six rainy days per month of July and August. 

The vaccinations the Bevan’s need are: 

The couple should be up to date on routine vaccinations and boosters. There is a low chance of getting malaria and cholera but there are advisories put in place to limit the amount people getting it (don’t swim in freshwater places or drink from them, make sure if they don't get bit by mosquitoes). 

I have priced up insurance for the couple as everyone needs insurance when they are going on holiday but also because of the activities the Bevan’s helping the local community.

Total cost of trip: £4,198.33

£301.67 remaining in the budget to spend on food and other things

Merit part of the work:

Flight - I chose to fly British Airways because of their carbon emission scheme and allows people to donate to help the future environment. Also I decided for the couple to fly from Heathrow airport as British Airways do not fly out of Gatwick to Nairobi.

Accommodation and transport - I chose for the couple to stay in a home stay rather than a hotel because of the principal of helping local residents, and by staying in peoples houses, it helps them interact with the tourists and both the homeowners and tourists are educated because they learn about different cultures. 

Activities- I decided the couple would like to take part in a community scheme where they help build places which are important and improve peoples quality of life such as; schools, hospitals and community centres where people can get together and talk. 

I also priced up for the Bevan’s to go to  the Aberdare national park because they will be enjoying the environment and helping it by paying an entry fee and they can keep going back to explore all of the national park for the week they have spare.

The rhino sanctuary is an interesting place to visit fro the couple as they enjoy conservation projects and the sanctuary are conserving the lives of the rhinos and keep them safe from the hunters.

Volunteer programs in Africa (Online) available at: http://www.truetravellers.org/free-volunteer-programs-in-africa/ [Last Accessed: 10/01/15]

Aberdare National Park (Online) available at http://www.viator.com/Kenya-attractions/Aberdare-National-Park/d801-a2801 [Last Accessed: 10/01/16]

British Airways Responsible Flying (Online) available at:  https://responsibleflying.ba.com [Last Accessed: 10/01/16]

Kenya Travel Advice (Online) available at: https://www.gov.uk/foreign-travel-advice/kenya [Last Accessed: 11/01/16]

Weather Averages for Mombasa (Online) available at: http://www.holiday-weather.com/mombasa/averages/august  [Last Accessed: 11/01/16]

Book British Airways flight (Online) available at: http://www.britishairways.com/travel/home/public/en_gb [Last Accessed: 11/01/16]

Nairobi Homestay (Online) available at: https://www.homestay.com/kenya/nairobi/14655-homestay-in-balozi-estate-nairobi#booking-data [Last Accessed: 11/01/16]

Unit 1 - P4

Summarise key developments (from the 1960s onwards) that have shaped the present day travel and tourism sector

Legislations:

Legislation is a law which has been created and approved by a governing body in order to protect an aspect. There is much legislation which is involved with the tourism but I will only be talking about ten of them, the ten are: Development of tourism act 1969, transport act 1980 & 1985, the package travel regulation 1992, the air passenger duty 1998, Data protection act 1998, Future of air transport white paper 2003, Disability discrimination act 2004, Local transport act 2008, Equality act 2010 and finally the Immigration act 2014.

Development of tourism act 1969

The act to promote the British tourist authority with duty to promote the development of tourism in Great Britain and coming to Great Britain and to provide finical back up to existing hotels for extensions, rejuvenations and  alterations to their building and allowing new hotels to build sleeping accommodations with some money aid.
Data protection act 1998The holiday camp opens with 600 chalets 1936: Butlins’ first holiday camp opens at Skegness on April 11 – it costs £100,000 to build. With a capacity of 1,000 guestsButlins sold to RANK organisation for £43 million The three locations which are left are: Bognor Regis, Skegness and Mine head.The hotel opened December of 1999, with 202 suites it attractions posh and wealthy customers, they have four swimming pools (two indoor and two outdoor). In the hotel there are nine world class restaurants and bars and free Wi-Fi around the resort.  The hotel has their own private beach and personal waterpark. Wild wadi Water Park has over nine attractions with various levels of rides as guests staying in the hotel have unlimited access to the waterpark. This hotel is believed to have a seven star hotel rating. In the five star hotel there are 150 rooms, also in the hotel is a three story suite with has an excellent view into the aquarium. In the aquarium there are 65,000 marine animals. Just like Burj Al Arab, the Atlantis hotel has their very own water park; Aquaventure waterpark is 42 acres of fun and is the number one waterpark in the Middle East and Europe. The hotel is also home to the coolest nightclub in Dubai. For a more relaxing holiday they have an indulgent spa which has over twenty seven treatment rooms which over various treatments on offer for customers. The tower is supposed to have 92 floors and be 370 metres. The building is planned to be a green energy building, there building is supposed to move in a dynamic way and it will rise and twist like a wave, hence the name of the tower.The Burj Khalifa is the tallest building in the word and has the highest amount of stories in the world (160 stories). The tower is three times taller than the Eiffel tower.The rail network is the world’s largest fully automated rail network and is driverless. There are 49 stations in total on the train map and around 377, 000 people use it every day. The palm islands are made up from two artificial islands; Palm Jumerian and Palm Jebel Ali. It is sometimes known at the eighth wonder of worth world.Charles Babbage was the first person to come up with the idea of building a computer. His plans were to make a computer that removed calculator errors made by people as he detested errors.Samuel Fedida was an inventor of the view data system. It was used frequently when it was created but nowadays only travel agencies in the UK use the system.  The systems allows travel agents to check the prices and availability of flights and package holidays and then are able to book the one the customers has decided they would like to go to. Tim Berners-Lee created the internet in 1989 and the first webpage was available for people to access on the 6th august 1991. Tim created a new computer language; http/, which many websites operate on in the present day. Expedia was launched in 2011 by Rich Barton and Lloyd Frink. There are 30 sites worldwide so people can book flights, accommodation, package holidays, excursions and many other things to make peoples holiday stress free and fun. British Airways first introduced online check in at some airports in Rome. When customers book in online they are required to print off their boarding tickets and other documents which is related to their holidayAbbe Giovanna Caselli was the first person to transmit a still picture via cables using a machine called pantelegraph. The machine is able to send handwriting, signatures and drawings.

Transport act 1980 & 1985 
The transport act is to amend the law relating to transport, and to provide finical aid to trains services and ticket prices.

The package travel regulation 1992
The package travel regulation is a package to protect the customers in case the holiday (accommodation, transport and flight) is not what it looks like and advertised in the brochure, the customer can get a refund due to the holiday not being what they booked, the refund can be a holiday to somewhere else or money back.

The air passenger duty 1998
Passengers paid £5 on flights within the UK and to other countries in the European economic area and £10 on flights to other destinations.

This act controls how your personal information is used by organisations, businesses or the government. Travel and tourism organisations protect customer’s personal information such as addresses, payment methods (card numbers and security information)

Future of air transport white paper 2003
The future of air transport white paper is a development of airport volume in the UK in the next 30 years, but also making the environment a safe and clean place whilst their transport industry is ever changing.

Disability discrimination act 2004
The act aims to end the discrimination that people with disabilities face daily. These include: finding a job, access to education, access to goods/services and facilities, buying/renting land and property. In the tourism industry, there are jobs available for people who are suffering with a disability adaptions can be made so they can work alongside able- bodied people and when customers are flying they can book special assistance to help with the airport and getting onto flights.

Local transport act 2008
The act is to be providing more for local transport authorities, making the provision and regulation of road transport services and the backing of public transport.

Equality act 201
An act to make people have  strategic decisions about the reducing socio-economic inequalities; to not have an personal view on someone’s characteristics, to stop the differences in pay between male and female employees; to forbid victimisation in workplaces and in public places. The act also adjusts the law about rights and responsibilities in family relationships.

Immigration act 2014
The immigration act is an act to limit access to services, facilities and employment by reference to immigration status; to make provision about marriage and civil partnership involving certain foreign nationals, making it easier for someone to marry a British person for a visa allowing them to stay in the UK

Product Development - Butlins Holiday Camp

1936

“A week’s holiday, between July and September, cost £2.12s.6d per adult and £1.6s.3d per child. That equates to around £133 and £66.50 respectively today”

1936: Skegness holiday camp opens

1938: Clacton holiday camp opens

1972:  Butlins sold for £43 million

1998: three centres rebranded with £139 million invested

Destination Development - Dubai

1999: Burj Al Arab hotel open

2004: Atlantis hotel open

2005: Mall of the Emirates opens  
The mall as 1,200 shops and is 13 million square foot. It is the world’s largest mall and inside is the world’s largest sweet shop and aquarium. The mall is also home to an ice rink and an underwater zoo

2006: Dubai wave tower plans

2008: Burj Khalifa opens   

2010: Dubai metro is opened for public usage

2014: Palm islands is complete

Technological development - Internet

19th Century: first computer plans were invented

1950: view data system was brought in      

1989: Internet invented    

1998: Expedia was created

2005: online check in     

Technological development - Television

1862: first still picture was created

1924: Moving pictures are developed

John Logie Baired was the first person to show the world moving pictures on the TV. John is one of Scotland’s greatest engineers.  

1928: first TV station

W3XK was America’s first commercially licensed television station; the station could only send silhouette images at first. The TV station was owned by inventor Charles Francis

1950: colour TV introduced

Colour TV was introduced and people was excited to watch a program with colour so they had to no longer imagine what the people was wearing or what the scenery actually looked like. When there was problem with a program, colour bars were used to show that something is down or there is a problem and are currently being fixed.  

1997: flat screen telly’s take over

Plasma TV’s offer higher definition compared to the TV’s which were currently on sale. The Plasma hade a wide screen viewing option and was able to watch a program on bright sunny days. There were a few negatives to flat screens TV’s though, which were that they was quite expensive and were easily damageable.

2003: Sky travel The sky travel channel showed programs and documentaries on travelling and destinations an also advertising holidays for sale on the sky travel shop. However the channel was taken off of the air in 2010 due to the competition of the internet

Air Transport Development

1903: First ever aircraft invented  The Wright’s brothers invented and created the first ever successful aircraft and it flew four times.

1958: Boeing 707 first flight Boeing 707 was the first commercially successful aeroplane, it was also the most common and popular aircraft in the late 1960’s and 1970’s

1969: Concorde’s first flight Concorde aircrafts flew faster than the speed of sound, due to how fast it flew it was not allowed to fly over certain countries due to the noise it produced. There was only 26 Concorde aircrafts in total and they were in operation from 1976- 2003.Concrod aircrafts could fly over the Atlantic ocean in 3.5 hour where normally aircrafts take around or a bit more than eight hours.

2005: airbus A380 first flight The A380 can carry 525 passengers and up to 3,000 suitcases. The aircraft craft is a double deck and is one of the biggest passenger planes in the sky. The aircrafts are so big that only twenty runways in the world can have the aircraft at their airports.

2009: Boeing 787 Dreamliner first flight The 787 has 308 seats. It is a modern plane with mood lighting which mimics the day and night outside of the plan to reduce passenger’s jet lag. The aircraft have more oxygen on board so passengers feel refreshed when stepping off to their destination. The on board entertainment also passengers to plug in their own electrical devices to watch movies they have streamed to their device or look at photos that have been taken on holiday.

Rail Transport Development

1804: First steam train Richard Trevithick was the inventor of steam powered trains; the trains operate by burning a fuel (mainly coal) and turning into steam powering the train’s movement. Some countries which are still developing have steam trains as they do not have electric railway lines.

1863: London underground opened The London underground was first called the ‘Metropolitan railway’. There are now 274 stations on eleven lines serving over three million people daily.

1964: Shinkansen opens Nicknamed the ‘bullet train’ as it goes 320 km/h (199 mph).the train is a lot like a plane as you can reserve seats in various classes and pay for Wi-Fi whilst you on your journey.

1994: Eurostar opens The queen opened Eurostar at waterloo international and then proceeded to get in a Eurostar train all the way to Calais to meet the French president. In 2003, set the UK rail speed record which was 208mph.

Future: HS2

The hs2 stands for high speed two and will run between London Euston and the midland. The first phase of the hs2 will be from Euston station to Birmingham

Sea Transport development Cruises

1911: RMS titanic first voyage The RMS titanic sunk during its first trip at sea. To build the ship it came to a total around $7, 500,000. The ship sunk due hitting an iceberg, however there was six warnings to let the captain know about the iceberg presence.

1969: Royal Caribbean cruise line set up Song of Norway was Royal Caribbean first cruise, the company now have twenty two ships and one of them is the world’s biggest ship (Oasis of the seas).

1972: Carnival cruise liner The first Carnival cruise ship was called the TSS Mardi Gras, the company now have twenty four ships in total and is the world’s most popular cruise line. As Carnival cruises are the most popular, it is the leader in the cruising industry and is one of the most recognised brands in the tourism world. Ted Ariosn is the owner if Carnival cruise’s as set up the company as he wanted cruises to be accessible for all and not just for the wealthy people of the society

Unit 1 - D1

I will analyse the importance of interrelationships within the one travel and tourism organisation

Thomas Cook

Thomas cook is a tour operator, an airline company, owns resorts & hotels and own many travel agencies.  The other organisations involved with Thomas Cook are: Thomas Cook, Airtours, Club 18-30, Cresta Holidays, Cruise Thomas Cook, Direct Holidays, Escapades Holidays, Hotels 4 U, Manos holidays, Sentido Hotels, Style, Thomas Cook Signature and the Thomas Cook stores.

All of these organisations  interrelate with each other, as they all help customers have the best holiday they can.

• Thomas cook is a global travel company
• Airtours is a charter airline
• Club 18-30 is a holiday company providing holidays to party destinations
• Cresta holidays is a tour operator which specialise in city breaks and short breaks
• Cruise Thomas Cook is a tour operator which allows customers to book cruises
• Direct Holidays is an web-based travel agent
• Escapades is a tour operator which specialises in relaxing holidays
• Hotels 4 U is a website where you can book hotels
• Manos Holidays is a tour operator specialised in holidays to the Greek islands
• Stendio Hotels is a posh hotels tour operator which operates world wide
• Thomas Cook Style allows families and adults to book luxury holidays

Thomas Cook – the components of interrelationships

Thomas Cook is a large tour operator and has complex chains of distributions through many levels.
Example:

• Sales indirectly to customers via high street retail  agents (Thomas Cook Stores), via web-based agents (Direct Holidays)
• Sunset Holidays (Travel agent) rely on  Air tours as the charter airline to get the customers to the destination
• Hotels sell rooms to Sentido Hotels and Hotels 4 U, which gets them more bookings as they are more published and more customers will then be able to research about the hotel, whereas if the hotel just had its own website it might be harder for the customer to find.
  
  
  Conclusion
  To conclude, Thomas Cook is a very large tourism organisation which have many interrelationship and how each of the organisations in the chain of distribution rely on each other.

15.1 - Welcome Meeting for Dubai

Welcome to Dubai!

Safety Information
During your stay in Dubai, you will need to be very aware about local crimes, beach safety and road safety. By doing this you will need to make sure you do not carry a lot of valuable belongings with you as you could be an easy target. Also while walking around the local are you need to be aware of any pickpockets as they can easily try and take your handbag without you even realising. Also public displays of affections are frowned upon. In there past there have been several arrests for kissing in public.
Also the country's laws are that tourists should not offend, for example no swearing especially during the holy months for example Ramadan and religious areas. Swearing and making rude gestures are considered absence acts and offenders can be jailed. 

Tourists under the age of 21 are not allowed to drink alcohol. Alcoholic drinks are served in licensed hotel and clubs, but it is a punishable offence to drink, or the be under the influence of alcohol, in the public. There is a zero tolerance for drugs related offences.

The dress code for Women in Dubai is that they should dress modestly when in public areas, for example in shopping malls. When out in public, clothes should cover the tops of the arms and legs and underwear should not be visible. Swim wear should only be worn at beaches or round the swimming pool

Accommodation Information - City Max Bur Dubai

This hotel features a rooftop pool however the pool will not be allowed to be used past 7:00pm in the evening for health and safety reasons.

There is also a well-equipped gym for use of all guests that are staying in the hotel.

The rooms at Citymax Hotel Bur Dubai are fitted with designer furnishings and thick luxury mattresses. They all come with flat-screen TVs and a kettle. En suite bathrooms include bathtub and hairdryer.

Guests can enjoy buffet and à la carte dining options with different restaurants serving Indian, Chinese and Thai specialties for breakfast, lunch and dinner. Room service is available and a 24-hour coffee-house offers drinks and refreshments.

This hotel is within walking distance to lively markets and souqs. Burjuman Mall is a 10-minute walk away and Dubai’s World Trade Centre is 1.9 miles from the property. This hotel is in a great location with many amenities within walking distance.

Free car parking on site and 24 hour room service available.

Resort Information

ADCB Metro station 2  is a 15 minute walk from the City Max Bur Dubai hotel. This train will take you into the main city centre where there are many things to do such as visit the Dubai Mall and the Dancing Fountains.

Karama shopping and restaurant district is located approximately a 15 minute walk from the hotel.

The vast majority of visits are trouble-free, but you should take sensible precautions to protect yourself and your belongings. Don’t accept lifts from strangers. Use only licensed taxis or other recognized forms of public transport.

Rip currents can occur at any beach, and can sweep even the strongest swimmer out to sea. Always comply with warning signs, especially red flags, and only swim from approved beaches.

The weather is very hot and sun cream should be applied to avoid sun damage and serious injuries.

Local Information 

1.5 million population

GMT +4 hours

Dubai international airport (DXB) is the main hub for the Emirates airline

Be polite and respectful and dress conservatively  

Alcohol must not be drunk in public places

The bank notes are in amounts of: 5, 10, 20, 50, 100, 200, 500 &1,000

There are also fil coins in amounts of: 1, 10, 15 & 50

The bus and metro network is reliable and reasonably priced

The most convenient and popular way to get around is via taxis

The plugs are English  style which means there are no
need for adaptors

Attractions & Sights

Wild Wadi Waterpark

30 minute taxi ride
Cost 275AED → £56.12
Women &men changing rooms, inside there are different size lockers to rent Hire out a private cabana for the day
Four food stands & two restaurants
There are 3 places within the water park to buy gifts & anything needed for the day

The metre high wave pool is the largest wave pool in the Middle East
17 waterslides
3 pools
360m long lazy river

Burj Khalifia

Cost:

125AED →£25.51 – Non-Prime Hours 

200AED → £40.81 – Prime Hours
Tallest structure and building in the world – 829.8 metres high
It takes around 1.5 hours to enjoy
There are three observation decks - level 124, 125 and 148

Dancing Fountains
Did you know? The beams of lights can be seen 20 miles away & are visible from space

24 acres
Water jets up to 450ft
The fountain is 900ft long
The dancing fountains are made up of 5 circle and 2 central arcs
Over 6,000 lights and 25 colour projectors ‘dance’ to 35 songs

Dubai Mall

22 minute taxi ride
World’s largest shopping mall
1,200 shops
Four floors
Aquarium and underwater zoo
Ice rink
Rainforest café
120 cafes and restaurants
Indoor theme park 

Cinema – 22 screens

Desert Safari
Cost -  AED 140 £28
What’s included:
Camel rides, Henna painting, Belly dancing, Shisha, Arabic coffee and dates, Try on different traditional costumes , Unlimited soft and cold drinks as well as bottled water

Buffet dinner and BBQ

Pick up from the hotel at 5pm

• Leave the desert at 9:30pm to
• get back to the hotel for 10pm